This guide covers Support Ticket in the school admin sidebar. Use it to group tickets, open one for a student, and follow opened and closed tickets.

Create at least one category before you open a ticket.

Creating a support ticket category

Menu: Support Ticket, then Support Ticket Category.

Name: Required. This is the category, such as Fees or Login.

Description: The label has no star, but Save will not continue if it is empty. The page says to fill all required fields.

Click Save. The list shows the title and description. There is no edit button. Delete asks you to confirm.

Creating a support ticket

Menu: Support Ticket, then Create Support Ticket.

Title: Required.

Ticket category: Required.

Select a student: Required. The ticket is opened for that student.

Priority: Low, Medium, or High. It starts on Low.

Description: The full message. This box is a full editor.

Upload file: Optional.

Click Save.

Managing support tickets

Menu: Support Ticket, then Support Tickets.

Two tabs split the list: Opened ticket and Closed ticket.

Each row shows the title, ticket code, student, assigned staff, status, and priority. Open the title to read the ticket. Delete asks you to confirm.

Suggested order

1. Add the categories, including a description.

2. Create the ticket for the student.

3. Follow it under Opened ticket until it moves to Closed ticket.